Securus Technologies is a prison technology firm headquartered in Dallas, Texas, and have regional offices in Allen, Carrollton, and Atlanta. The prison technology and inmate communication services offered by the company are known to be far more superior to what its counterparts offer. Moreover, the company’s services are highly cost-effective and don’t pinch its customers, whether it is law enforcement agencies or the inmates. The primary aim of Securus Technologies since the time of its inception has been to transform and modernize the incarceration experience. And, it has been able to achieve its objective to a great extent by offering ground-breaking products and services, which was unthinkable a few years back.
One of the new services the company launched is the video visitation service. It would allow the family and friends of the inmates to communicate with each other through a smart device. It would be video cum voice communication means that would reduce the hassles of the family to visit all the way to the prison facility to see their loved one in the jail. Such services are becoming highly popular among the inmates as it allows them not only to talk but also see their loved ones. It is a great stress reliever, and as per the many analysts, it has also contributed to reducing the crime rate in prison.
Securus Technologies releases press releases from time to time to let the investors and customers know what the company is up to. Recently, it showcased a series of letters from the law enforcement officers in a press release to let know the industry what the law enforcement personnel feel about the company’s products and services. The law enforcement officers have mentioned about the advanced services and products of Securus Technologies, and how it helps them catch the criminals quickly and safely stop the crime.
Not long ago, Securus Technologies a market leader of criminal justice and civil technology solutions for investigation, public safety, monitoring and investigation, officially informed the public about an accreditation it received from Better Business Bureau (BBB). This bureau also rated services provided by Securus Technologies as A+. According to Danny de Hoyos ,who is the senior vice president in charge of operations, Securus has worked extremely hard along Better Business Bureau based in Texas to not only receive highest and impressive ratings but also gain formal accreditation following what the firm says as well as what it issues in terms of print.
Standards that Securus Managed to Meet
According to BBB, for a firm to receive accreditation it has to meet certain requirements. These requirements include building trust in the market place, adhering to established advertising standards, honestly representing services and products, openly identifying important details about ventures such as the location, ownership and the nature of the business as well as abiding by all written and signed agreements and verbal representation among others.
In an effort to enhance and improve customer service to a large number of recipients, Securus Technologies founded the largest domestic call center in the industry accommodating 220 seat in –house. This action enabled Securus gain more control over customer service as well as implement the set standards by BBB with an aim to become accredited.
About Securus Technologies
Since inception, Securus Technologies has continued to offer quality technological solutions to its clients. This company has its headquarters situated in Dallas, Texas. With committed and dedicated employees, Securus Technologies serves over 3450 corrections, public safety and law enforcement agencies as well as more than 1200000 inmates throughout North America. This firm offers a wide array of services ranging from public information, biometric analysis, information management, communication and monitoring services and products with an end goal to make the world the best and safest place to live.
Securus Technologies has finally released JLG Technologies’ latest Investigator Pro 4.0 with searchable voice. The new system IPRO 4.0 is said to have a new level of biometric sophistication that will be beneficial for the investigators to stop crime in a preventive way. According to Michael Kester the Chief Operator Officer at JLG Technologies, the software with searchable voice will be crucial for investigators to uncover gang-related activities and other potential crime activities by identifying the involved parties by voice. Since Securus Technologies is linked to many prisons in the United States, the software will also be used to determine the inmates involved in any criminal gang.
Investigator Pro 4.0 with searchable voice gives the investigators ability to select a voice sample from the inmate or outside party of an inmate’s telephone call to enable the sample to help in the search of all other calls and link the voice to an individual participating in a crime. The searchable voice feature is very crucial because it helps investigators to bring an investigation case to a close when the person matching the voice is identified. Without an ID/PIN or telephone numbers, an investigator can now find out:
- Whether an outside party was an incarcerated inmate?
- hether other inmates are calling the outside party?
- Whether there current inmates calling the outside party?
The new investigative software uses other features other than searchable voice. For instance, the software is embedded with voice identification confidence ratings and high-interest group tagging making it a powerful toolkit for investigators to identify individuals involved in criminal activities and using inmate telephone systems to accomplish their objectives.
Securus Technologies has been improving its services to all its clients including law enforcement agencies and correctional facilities. The technology company based in Dallas, Texas was founded in 1986 and has received various accreditation for its commitment to building trust, honor promises, responsiveness, ability to safeguard privacy, and integrity.
Securus Video Visitation Overview Video from Securus Technologies on Vimeo.